Last Updated: 10 October 2026
Welcome to SS Jewels Bangalore. These Terms & Conditions govern your access to and use of https://www.ssjewelsblr.com/ and any products or services offered by SS Jewels Bangalore through its website or business.
SS Jewels Bangalore specialises in traditional South Indian heritage jewellery, antique temple gold necklaces, diamond jewellery, and silver items.
By accessing our website, submitting an enquiry, or placing an order where online ordering is available, you agree to these Terms & Conditions, subject to your rights under applicable Indian law.
1. Applicable Indian Laws
These Terms & Conditions are intended to operate in accordance with applicable Indian laws, including, where relevant:
- The Consumer Protection Act, 2019.
- The Consumer Protection (E-Commerce) Rules, 2020, as amended, where applicable to our business and online activities.
- The Information Technology Act, 2000, and applicable rules.
- Applicable Bureau of Indian Standards (BIS) hallmarking laws, regulations, and quality requirements.
- Applicable GST, taxation, invoicing, and other commercial laws.
- Applicable data protection and privacy laws, to the extent relevant provisions are in force.
Nothing in these Terms & Conditions is intended to remove, restrict, or override any consumer right that cannot legally be excluded under Indian law.
2. General Terms and Eligibility
By using our website, you confirm that:
- You will use the website for lawful purposes.
- Information you provide will be accurate and up to date.
- You will comply with applicable laws and these Terms & Conditions.
- If you are under 18, you will use the website or make purchases only with the involvement of a parent or legal guardian, as permitted by law.
We may update these Terms & Conditions when necessary. Changes will be published on this page with a revised update date. Changes will not retrospectively remove rights that have already accrued to a customer under applicable law.
3. Website Use and Security
You must not misuse the website, attempt unauthorised access, interfere with website security, upload malicious code, submit fraudulent information, or use our content or services for unlawful activities.
If our website provides account registration, you are responsible for maintaining the confidentiality of your login details and informing us promptly if you suspect unauthorised access.
We may restrict access where reasonably necessary to protect the website, customers, or business operations, subject to applicable law.
4. Product Information and Jewellery Details
We make reasonable efforts to provide accurate product descriptions, photographs, prices, and specifications.
Please note:
- Photographs: Colours and appearance may vary slightly because of lighting, photography, and screen settings.
- Handcrafted products: Minor variations may occur in traditional or handcrafted designs.
- Weight and dimensions: Actual weight and dimensions may vary where the product or manufacturing process reasonably permits such variation. Material specifications and applicable declarations will be provided as required by law.
- Availability: Product availability may change. An enquiry does not itself guarantee availability or reserve an item.
- Product specifications: Gold or silver purity, diamond or gemstone details, hallmarking, certification, and other claims will be stated for the relevant item where applicable.
Customers are encouraged to confirm important specifications, availability, final pricing, and delivery arrangements before completing a purchase.
Product descriptions and advertising must not be misleading. Nothing in this section permits inaccurate claims about a product's purity, weight, materials, certification, or value.
5. Jewellery Purity, Hallmarking and Certification
SS Jewels Bangalore will provide product-specific information about purity, hallmarking, and certification where applicable.
Where jewellery is represented as BIS-hallmarked, the relevant hallmark details must correspond to the item. Customers should review the hallmark, purity or fineness information, HUID where applicable, invoice, and accompanying certificates.
For sales of hallmarked precious-metal jewellery, applicable BIS requirements must be followed. Relevant invoice details may include the description of each article, net precious-metal weight, purity in carat and fineness, and hallmarking charges, as required by applicable rules.
Diamond grading, gemstone certification, and third-party certification will be represented only where applicable to the particular product. Customers may contact us before purchasing if they require clarification.
These terms do not replace any statutory obligations relating to product quality, hallmarking, purity, invoicing, or compensation for non-conforming jewellery.
6. Pricing, Taxes and Payments
Prices, applicable taxes, delivery charges, and payment terms will be communicated or displayed for the relevant transaction.
- Prices may change due to fluctuations in gold, silver, diamond, gemstone, and other material costs.
- Applicable GST and other charges will be disclosed as required by law.
- Customers must use the payment methods accepted for the relevant transaction.
- Orders may be subject to payment verification and confirmation.
- An enquiry or payment initiation does not necessarily mean an order has been accepted.
We may correct genuine typographical, pricing, or technical errors. If an error affects an order already placed, we will notify the customer and address the issue in accordance with applicable law and the circumstances of the transaction.
A customer will not be required to accept an unauthorised change to an agreed transaction merely because a pricing error occurred.
7. Orders, Confirmation and Cancellation
An enquiry, quotation request, or order request does not necessarily constitute acceptance of an order.
Orders may be subject to product availability, confirmation of specifications, payment verification, and other disclosed conditions.
If an order cannot be fulfilled, we will inform the customer as appropriate. Where payment has been received for an order that is cancelled, any refund due will be handled according to the applicable transaction terms and Indian law.
Customers wishing to cancel or modify an order should contact us as soon as possible. Eligibility may depend on whether the item is customised, made to order, prepared, dispatched, or already delivered. However, no cancellation condition will override mandatory consumer rights under applicable law.
8. Returns, Exchanges and Refunds
Returns, exchanges, cancellations, and refunds are governed by the Return, Refund, Exchange & Cancellation Policy communicated for the relevant purchase.
Customers should review the policy before purchasing, particularly for customised, engraved, made-to-order, or specially prepared jewellery.
Any eligibility conditions, timelines, return shipping charges, inspection requirements, or exclusions must be disclosed clearly and applied consistently with applicable law.
Nothing in this section excludes a customer's rights or remedies where goods are defective, deficient, misdescribed, not as agreed, or otherwise covered by applicable consumer protection law.
For assistance, please contact SS Jewels Bangalore using the details in the Contact Information section.
9. Shipping and Delivery
Delivery estimates, shipping charges, processing times, and delivery conditions will be communicated for the relevant order.
Delivery dates are estimates unless expressly confirmed as guaranteed. Delays may occur because of courier issues, weather, operational disruptions, or other circumstances beyond reasonable control.
Customers should provide accurate delivery information and promptly report any suspected loss, damage, incorrect delivery, or missing item.
Any investigation, replacement, or refund will be handled according to the applicable shipping and refund policies and Indian law. This section does not exclude responsibility that cannot legally be excluded.
10. Intellectual Property Rights
Website content, including business names, logos, product photographs, product descriptions, graphics, illustrations, and original website materials, is owned by SS Jewels Bangalore or used with appropriate authorisation, as applicable.
You must not reproduce, publish, distribute, modify, or commercially use such content without permission, except where permitted by law.
11. User Conduct
You agree not to:
- Engage in unlawful, deceptive, or fraudulent activity.
- Submit false or unauthorised information.
- Attempt to access restricted systems or customer data.
- Upload malicious software or harmful code.
- Interfere with website security or normal operation.
- Infringe another person's intellectual property or other legal rights.
We may take reasonable action in response to misuse, subject to applicable law.
12. Third-Party Websites and Services
Our website may link to third-party websites, social media platforms, payment providers, or delivery services.
Those services may have their own terms and privacy policies. We do not control external websites and are not responsible for their independent content or practices, except to the extent responsibility is imposed by applicable law.
Customers should review the terms and privacy notices of third-party services before using them.
13. Privacy and Personal Information
Personal information submitted through our website, contact forms, product enquiries, or purchase-related communications will be handled in accordance with our Privacy Policy and applicable Indian law.
Please review our Privacy Policy for details about information collection, use, sharing, retention, and available privacy-related requests.
14. Customer Complaints and Grievance Handling
If you have a complaint concerning a product, order, payment, delivery, refund, or website service, please contact us using the details below.
We will make reasonable efforts to acknowledge and resolve complaints within the timelines required by applicable law.
Where the Consumer Protection (E-Commerce) Rules, 2020 apply to our online activities, we will comply with applicable requirements concerning grievance handling, including the prescribed grievance-officer details and complaint timelines.
Grievance Officer: [Insert the designated grievance officer's name, where required]
Grievance Email: [Insert the official complaint-handling email address]
Phone: +91 99722 68124
Please replace the bracketed fields with accurate details before publishing this policy. Do not publish a fictitious grievance officer or email address.
Consumers may also use the appropriate consumer grievance or dispute-resolution mechanisms available under Indian law.
15. Limitation of Liability
We make reasonable efforts to maintain website availability and accurate product information. However, we do not guarantee uninterrupted website access or freedom from all technical errors.
To the extent permitted by applicable law, SS Jewels Bangalore will not be responsible for losses caused solely by temporary website interruptions, independent third-party service failures, or circumstances beyond reasonable control.
Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct, statutory obligations, consumer rights, or any other liability that cannot legally be excluded or limited.
16. Changes to Products and Services
We may update product descriptions, discontinue designs, change availability, or modify website features when necessary.
Such changes will not remove rights or obligations arising from a confirmed transaction, except as permitted by applicable law or agreed transaction terms.
17. Governing Law and Jurisdiction
These Terms & Conditions are governed by the applicable laws of India.
Subject to applicable law and the jurisdiction of competent courts, disputes may be brought before the appropriate courts having jurisdiction in Bengaluru, Karnataka.
Nothing in this section prevents a consumer from approaching a competent consumer commission or another forum where the consumer is legally entitled to do so.
18. Contact Information
For questions about these Terms & Conditions, products, orders, or services, please contact:
SS Jewels Bangalore
Website: https://www.ssjewelsblr.com/
Phone: +91 99722 68124
Address: 190, Ground Floor, Sankey Road, Sadashivanagar, Bengaluru, Karnataka, India.
Email: Please use the official business email address published on our website.
By using our website, you acknowledge that these Terms & Conditions have been made available for your review. Any additional consent or agreement required by applicable law will be obtained through an appropriate process.
