FAQs
Frequently Asked Question
At SS Jewels, we help you celebrate life’s special moments with jewellery crafted from passion, precision, and timeless elegance. From everyday classics to statement designs, we’re here to bring your stories to life through pieces that hold deep meaning and beauty.
Are all your jewellery pieces authentic and certified?
Yes. All gold jewellery is BIS Hallmarked, and diamonds/gemstones come with authenticity certificates from recognized labs for complete trust and transparency.
How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your location. You will receive a tracking link once the order is shipped.
Are all your jewellery pieces hallmarked or certified?
Yes! All our gold jewellery carries the 100% HUID hallmark for verified purity, and every diamond piece is certified by international laboratories for authenticity and brilliance.
Do you offer bridal jewellery collections?
Yes, we have a wide selection of bridal sets, including necklaces, bangles, earrings, and rings — crafted to add timeless elegance to your wedding day.
What purity of gold do you offer?
We create jewellery primarily in 22K and 18K gold, ensuring each piece meets our standards of exceptional quality and craftsmanship.
Do you provide buyback or exchange options?
Yes! We offer buyback and exchange on gold and diamond jewellery as per our store policy, so your investment is always secure.
Is my payment and personal information secure?
Absolutely. Our website uses SSL encryption and trusted payment gateways to ensure your transactions and personal data are completely safe.
Do you create gemstone or custom-made jewellery?
Yes, our collection includes gemstone jewellery, and we also offer fully custom design services to bring your ideas to life.
How do I care for my jewellery to maintain its shine?
Keep jewellery away from perfumes, lotions, and water. Store pieces in separate soft pouches and clean gently with a microfiber cloth for long-lasting shine.
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