Last Updated: 10 October 2026
At SS Jewels Bangalore, we are committed to ensuring that every jewellery order is processed carefully, packaged securely and delivered reliably. This Shipping & Delivery Policy explains our order processing procedures, shipping charges, estimated delivery timelines, shipment tracking, delivery responsibilities and procedures for handling shipping-related issues.
Our collection includes traditional South Indian heritage jewellery, antique temple gold necklaces, diamond jewellery and silver items.
This policy applies to purchases made through https://www.ssjewelsblr.com/ and, where applicable, orders placed directly with our business. It is intended to operate in accordance with applicable Indian laws, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, where applicable, and other relevant legal requirements.
1. Order Processing
After an order is placed, it may undergo payment verification, product availability checks, preparation and quality inspection before dispatch.
- Regular orders: Processing generally takes 1–3 business days after order confirmation, subject to product availability.
- Customised and made-to-order jewellery: Processing may take approximately 5–10 business days or longer, depending on the design, materials and manufacturing requirements.
- Weekends and public holidays: Orders received on non-working days will generally be processed on the next working day.
- Order confirmation: Customers may receive confirmation through email, SMS or another available communication channel.
These timeframes are estimates. If a significant delay or product availability issue arises, we will make reasonable efforts to inform the customer and explain the available options.
2. Shipping Locations
SS Jewels Bangalore may provide delivery to serviceable locations within India, subject to courier coverage, product availability and shipment security requirements.
Delivery availability may vary depending on the destination and the nature or value of the jewellery item. If delivery to the selected location is unavailable, our team will inform the customer and communicate any available alternatives.
For international shipping, customers should contact us before placing an order to confirm availability, applicable charges and shipping requirements.
3. Shipping Charges and Taxes
Shipping charges, where applicable, may depend on the delivery location, order value, package weight, courier service and any necessary insurance or specialised handling.
All applicable shipping charges and compulsory additional costs will be disclosed before the customer completes the purchase.
Free shipping or promotional delivery offers may be available for selected orders when specifically advertised by SS Jewels Bangalore. Any eligibility conditions will be communicated with the offer.
Applicable taxes and other charges will be displayed or communicated as required by law. No undisclosed compulsory charge will be added contrary to applicable consumer-protection requirements.
4. Estimated Delivery Time
Delivery time depends on the destination, product availability, processing time, dispatch date and courier service.
The following are indicative estimates after dispatch, where the relevant delivery service is available:
- Major metropolitan cities: Approximately 3–5 business days.
- Other cities and towns: Approximately 4–7 business days.
- Remote and rural locations: Approximately 5–10 business days.
These timeframes are estimates, not guaranteed delivery dates unless expressly confirmed as such. Customised jewellery, public holidays, security checks, weather conditions and courier disruptions may result in additional time.
The applicable estimated delivery timeframe communicated at checkout or order confirmation should be referred to for the individual order.
5. Order Dispatch and Tracking
Once an order is dispatched, SS Jewels Bangalore may provide shipping confirmation and tracking information through email, SMS or another available communication channel.
Where the courier supports online tracking, customers may use the tracking number or link to monitor shipment progress.
If tracking information is unavailable or the shipment has not progressed within the expected timeframe, customers may contact our support team for assistance.
6. Secure Jewellery Packaging
The safe handling of jewellery during transportation is a priority for SS Jewels Bangalore.
Depending on the item and shipping arrangement, we may use protective packaging, secure outer packaging, tamper-evident packaging where appropriate, and suitable courier or insurance arrangements for eligible high-value shipments.
Customers should inspect the external packaging when the order arrives. If the package appears damaged, opened or tampered with, customers should document the condition and report the issue as soon as reasonably possible.
Please retain the packaging, shipping label and delivery documentation until any reported issue has been resolved.
7. Delivery Attempts and Receipt of Orders
Delivery attempts are managed by the assigned courier or logistics provider according to its procedures and the destination.
To help ensure successful delivery, customers should:
- Provide a complete and accurate delivery address.
- Supply a valid contact number.
- Ensure that the recipient or an authorised person is available to receive the shipment.
- Follow reasonable identity verification or delivery confirmation requirements communicated by the courier.
If delivery cannot be completed because the recipient is unavailable, the address is incomplete or other delivery requirements are not met, the courier may attempt redelivery, arrange collection or return the shipment to the sender according to its procedures.
Any additional charges or consequences will be communicated where applicable and must comply with the terms disclosed before purchase and applicable law.
8. Delivery Delays and Unforeseen Circumstances
Although SS Jewels Bangalore aims to meet the communicated delivery estimates, delays may occur because of adverse weather, public holidays, seasonal demand, transportation disruptions, courier interruptions, security checks or government restrictions.
If we become aware of a material delay, we will make reasonable efforts to provide an update and assist the customer in checking the shipment status.
Where an order is not delivered within the applicable promised or legally required timeframe, customers may contact us to discuss the available resolution. Nothing in this section removes any cancellation, refund or other remedy available under applicable Indian law.
9. Shipping Address Accuracy and Address Changes
Customers are responsible for reviewing their delivery details before confirming an order, including:
- Recipient's full name.
- Complete street address.
- City, state and PIN code.
- Valid contact number.
- Additional delivery instructions, where necessary.
If an address correction is required, customers should contact us as soon as possible. Changes may not be possible after dispatch or once the shipment has entered the courier's delivery network.
If incorrect or incomplete address details cause a delivery problem, our team will communicate the available options. Any redelivery charges or other deductions must be disclosed where applicable, supported by a lawful basis and consistent with the customer's statutory rights.
10. Damaged, Missing, Lost or Incorrect Deliveries
If an order arrives damaged, appears tampered with, contains an incorrect item or has missing contents, customers should contact SS Jewels Bangalore as soon as reasonably possible.
For investigation, we may request:
- The order number or purchase invoice.
- Photographs of the outer package and shipping label.
- Photographs of the jewellery and packaging received.
- A description of the issue.
- Relevant delivery confirmation or tracking details.
Customers should retain the original packaging and available delivery documentation until the issue is resolved.
We will review the complaint and coordinate with the courier or logistics provider where necessary. Depending on the circumstances and applicable law, an appropriate resolution may include replacement, return, refund or another legally available remedy.
A complaint involving a genuine delivery problem will be assessed on its merits and will not be rejected solely because the customer did not report it within an arbitrary period that would unlawfully restrict their rights.
11. Failed Deliveries and Returned Shipments
If a shipment is returned to SS Jewels Bangalore because delivery could not be completed, our team may contact the customer to confirm the address and discuss available redelivery or cancellation options.
Redelivery may depend on courier availability and any applicable charges disclosed in advance. If redelivery is unavailable or the order is cancelled, any refund due will be processed according to the applicable purchase terms and Indian law.
Where a failed delivery results from an issue attributable to SS Jewels Bangalore or its delivery arrangements, the matter will be reviewed and resolved in accordance with applicable legal requirements.
12. International Shipping
International shipping may be available for selected destinations, subject to courier restrictions, customs requirements, destination-country laws and the type of jewellery being shipped.
Customers should contact SS Jewels Bangalore before placing an international order.
Where international delivery is offered, the customer will be informed of applicable shipping charges, estimated delivery timeframes and relevant customs or documentation requirements before the order is finalised, as applicable.
Import duties, customs charges and local taxes may apply depending on the destination and applicable law. Responsibility for such charges will be communicated before purchase where reasonably ascertainable and handled in accordance with applicable requirements.
International shipments may be subject to additional inspection, clearance or delivery delays. No term in this section excludes any legal responsibility that cannot lawfully be excluded.
13. Customer Rights and Legal Compliance
SS Jewels Bangalore respects the rights of customers under applicable Indian consumer-protection laws.
Where applicable, customers are entitled to transparent information about shipping charges, delivery conditions and estimated delivery timeframes, as well as appropriate remedies for qualifying delivery failures, defective products, incorrect supplies or other legally recognised issues.
Nothing in this policy is intended to exclude or restrict statutory consumer rights, including remedies available under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, where applicable.
14. Customer Complaints and Grievance Redressal
For concerns involving order processing, delivery delays, shipping charges, tracking, lost shipments or damaged packages, customers may contact SS Jewels Bangalore using the details provided below.
Please include your order number, invoice, contact information and a clear description of the issue.
Where the Consumer Protection (E-Commerce) Rules, 2020 apply, the applicable grievance-redressal requirements will be followed, including acknowledgement of complaints within 48 hours and redressal within one month of receipt, as prescribed by the Rules.
Customers may also contact the National Consumer Helpline at 1915 or visit https://consumerhelpline.gov.in/ for assistance with consumer grievances.
15. Contact Information
For questions about order processing, shipping charges, delivery timelines, tracking or shipping-related complaints, please contact:
Business Name: SS Jewels Bangalore
Website: https://www.ssjewelsblr.com/
Phone: +91 99722 68124
Address: 190, Ground Floor, Sankey Road, Sadashivanagar, Bengaluru, Karnataka, India.
Email: Please use the official business email address published on our website.
Our team will make reasonable efforts to assist customers with their shipping and delivery enquiries.
16. Policy Updates
SS Jewels Bangalore may update this policy to reflect changes in shipping arrangements, business practices or applicable law. Any revised version will be published on our website with an updated revision date.
The policy will be interpreted consistently with applicable Indian law. No update will remove a statutory right that cannot lawfully be excluded.
Thank you for choosing SS Jewels Bangalore. We appreciate your trust and remain committed to providing secure packaging, transparent delivery information and reliable customer service.
