Last Updated: 10 October 2026
At SS Jewels Bangalore, customer satisfaction, product quality and transparent business practices are important to us. We aim to provide a reliable jewellery shopping experience by clearly explaining our return, refund, exchange, shipping and cancellation procedures.
This policy applies to purchases made through our website, https://www.ssjewelsblr.com/, and, where applicable, purchases made directly from our business premises. It is intended to operate in accordance with applicable Indian laws, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, where applicable, and relevant Bureau of Indian Standards (BIS) requirements.
1. Return Eligibility
Customers may request a return within 7 days of delivery for eligible products, subject to the conditions stated in this policy and applicable law.
To qualify for an ordinary return, the jewellery should be unused, in its original condition and accompanied by its original packaging, tags, invoice, certificates and accessories, where applicable. Customers must provide reasonable proof of purchase, such as an order confirmation or invoice.
Products must not have been damaged, resized, altered or modified after delivery, except where the issue is attributable to a defect or another circumstance covered by applicable law.
Customers must contact SS Jewels Bangalore before returning any item and follow the return instructions provided by our team.
The 7-day return period is our stated return policy for eligible products. It does not limit any statutory rights or remedies available to customers under applicable Indian law.
2. Non-Returnable Products
Due to the nature and value of jewellery, certain products may not be eligible for ordinary change-of-mind returns where legally permissible. These may include customised or personalised jewellery, engraved products, made-to-order jewellery, products resized or altered at the customer's request, and products sold under clearly disclosed final-sale conditions.
These exclusions do not remove any remedy available under applicable law for defective, counterfeit, misdescribed or incorrectly supplied products, or other legally recognised grounds.
Customers are encouraged to confirm the applicable conditions before ordering customised or specially manufactured jewellery.
3. Damaged, Defective or Incorrect Products
If a customer receives damaged, defective, incomplete or incorrectly supplied jewellery, they should contact SS Jewels Bangalore as soon as reasonably possible.
Please provide the order number or invoice, a description of the issue and clear photographs or videos where reasonably available.
Our team may request additional information or arrange an inspection to verify the complaint. Depending on the circumstances and applicable law, the resolution may include repair, replacement, exchange, refund or another legally available remedy.
A genuine product complaint will not be rejected solely because the product falls under a general non-returnable category.
4. How to Request a Return
To initiate a return, customers should contact SS Jewels Bangalore within 7 days of delivery for eligible ordinary returns, or as soon as reasonably possible after discovering a defect or other product issue.
Customers must provide their order number or invoice, explain the reason for the request and share supporting photographs or information if reasonably required. Once the request has been reviewed, our team will communicate the return instructions and the approved shipping or handover method.
Customers should not send jewellery to an unconfirmed address. The returned product may be inspected to verify its identity, condition and compliance with the applicable return conditions.
5. Shipping and Delivery Policy
SS Jewels Bangalore aims to dispatch and deliver orders within the estimated timeframe communicated during checkout or order confirmation.
Orders will generally be processed after payment confirmation or verification of the selected payment method. Customised and made-to-order products may require additional processing time.
Applicable shipping, handling and other compulsory charges will be disclosed before the customer completes the purchase. Customers must provide an accurate delivery address, name, mobile number and other information reasonably required for delivery.
Delivery dates are estimates unless expressly guaranteed. If an order is delayed beyond the communicated timeframe, customers may contact our support team for an update and any remedy available under applicable law.
Customers should report visible packaging damage, tampering, missing items or incorrect products promptly after delivery. If a shipment is lost, damaged in transit or delivered incorrectly, we will investigate the issue and communicate an appropriate resolution.
If delivery fails because the customer is unavailable or has provided incorrect address details, our team will explain the available redelivery or cancellation options. Any additional charges or deductions must be properly disclosed and legally permissible.
6. Return Shipping Charges
Return shipping arrangements depend on the reason for the return and applicable law.
For damaged, defective or incorrectly supplied products, SS Jewels Bangalore will communicate an appropriate return or collection arrangement in accordance with applicable legal requirements.
For an ordinary change-of-mind return, the customer may be responsible for disclosed return shipping charges where the return is accepted and the charges are legally permissible.
For valuable jewellery, customers should use secure, trackable shipping and appropriate insurance where available. Customers should retain their shipping receipt and tracking details until the return is resolved.
7. Refund Policy
If a return is approved for a refund, SS Jewels Bangalore will initiate the refund within 5–7 business days after approval, subject to necessary verification and applicable legal requirements.
Refunds will generally be issued to the original payment method where supported by the payment provider. If that method is unavailable, our team will communicate an appropriate alternative.
The time required for the refunded amount to appear in the customer's account depends on the bank, payment provider or payment method.
For purchases made directly at our business premises, the applicable refund procedure will be communicated individually, subject to the agreed terms and applicable law.
Any deduction must have a lawful basis and comply with the terms disclosed before purchase. No deduction will be made where prohibited by applicable law, and customers' statutory rights will not be waived by accepting a refund.
8. Exchanges and Replacements
Customers may request an exchange within the applicable return period for eligible products. Exchanges depend on product availability, the condition of the jewellery, the reason for the request and any price difference.
If the replacement item costs more, the customer will be informed of the additional amount payable. If it costs less, our team will communicate the applicable balance refund, where due.
Where jewellery is defective, damaged or incorrectly supplied, the request will be assessed in accordance with applicable law and an appropriate resolution will be communicated.
9. Partial Refunds and Deductions
Partial refunds or deductions may be considered only where there is a lawful basis and the applicable terms permit them.
For example, missing accessories or damage caused by the customer after delivery may affect an ordinary change-of-mind return where the relevant conditions were clearly disclosed and any deduction is legally permissible.
Our team will explain the reason and basis for a proposed deduction before processing the refund. No deduction will be used to avoid responsibility for a defect, incorrect supply or another matter for which a customer is legally entitled to a remedy.
10. Order Cancellation Policy
Customers should submit cancellation requests as soon as possible.
Before dispatch, cancellation requests will be reviewed according to the order status and applicable purchase terms. After dispatch, cancellation may no longer be possible, and customers should contact our team for instructions regarding any eligible return.
Customised or made-to-order products may be subject to special cancellation conditions where these were clearly disclosed and accepted before the order was confirmed, subject to applicable law.
If an order is cancelled after payment has been received, any refund due will be processed in accordance with the applicable terms and legal requirements. If SS Jewels Bangalore cancels an order after receiving payment, the customer will be informed and any refund due will be processed in accordance with applicable law.
11. Buyer Responsibilities and Shopper Rights
Customers are requested to review the jewellery description, material, purity, weight, size, price, delivery charges and applicable conditions before placing an order.
Customers must provide accurate contact and delivery information, use an authorised payment method and retain their order confirmation, invoice and payment receipt. Customers should report delivery discrepancies, missing items or suspected defects as soon as reasonably possible and cooperate with reasonable verification procedures.
SS Jewels Bangalore respects customers' rights under the Consumer Protection Act, 2019 and other applicable Indian laws. Depending on the circumstances, customers may be entitled to accurate product information, transparent pricing, disclosure of delivery and return conditions, protection against unfair trade practices and appropriate remedies for defective, deficient, counterfeit, misdescribed or incorrectly supplied products.
Nothing in this policy is intended to exclude or restrict a statutory consumer right that cannot lawfully be excluded.
12. Jewellery Quality and Hallmarking
SS Jewels Bangalore aims to provide accurate information about jewellery design, materials, purity, weight, gemstones, pricing and applicable certifications.
Where applicable, gold and silver jewellery will be handled in accordance with relevant BIS hallmarking requirements. Customers should retain their purchase invoice and any applicable hallmark or product documentation.
Photographs may show minor differences in appearance because of lighting, photography or screen settings. Such differences will be assessed against the product description and applicable consumer-protection requirements. A minor screen variation does not excuse a material discrepancy between the product supplied and the specifications advertised.
13. Late or Missing Refunds
If an approved refund has not appeared within the expected timeframe, customers should check their bank account or payment statement and contact their bank or payment provider to confirm whether the refund is pending.
If the issue remains unresolved, customers should contact SS Jewels Bangalore with their order number and refund details. Our team will assist in checking the refund status and communicating with the relevant payment provider where appropriate.
14. Customer Complaints and Grievance Redressal
Customers may contact SS Jewels Bangalore regarding any concern involving product quality, shipping, delivery, returns, refunds, exchanges or cancellations.
Please provide your name, order number or invoice, contact information and a clear description of the complaint.
Where the Consumer Protection (E-Commerce) Rules, 2020 apply, SS Jewels Bangalore will comply with the applicable grievance-redressal requirements, including acknowledging complaints within 48 hours and redressing them within one month of receipt, as prescribed by the Rules.
Customers may also contact the National Consumer Helpline at 1915 or visit https://consumerhelpline.gov.in/ for assistance with consumer grievances.
15. Contact Information
For all return, refund, shipping, exchange and cancellation enquiries, please contact:
Business Name: SS Jewels Bangalore
Website: https://www.ssjewelsblr.com/
Phone: +91 99722 68124
Address: 190, Ground Floor, Sankey Road, Sadashivanagar, Bengaluru, Karnataka, India.
Email: Please use the official business email address published on our website.
Please include your order number or purchase invoice when contacting us so that our team can assist you efficiently.
16. Policy Updates
SS Jewels Bangalore may update this policy to reflect changes in business practices, products or applicable law. Revised terms will be published on our website with an updated date.
The policy applicable to a particular transaction will be interpreted consistently with applicable Indian law. No policy revision will remove a statutory right that cannot lawfully be excluded.
We appreciate your trust in SS Jewels Bangalore and remain committed to providing quality jewellery, transparent business practices and reliable customer service.
