At SS Jewels, we value your trust and strive to provide the best shopping experience. Therefore, our Cancellation & Refund Policy ensures clarity, transparency, and peace of mind for all our customers.
Order Cancellation
You can cancel your order within 24 hours of purchase, provided it has not yet been processed or shipped. To request a cancellation, contact our support team:
📧 Email: support@ssjewelsblr.com
📞 Phone: (+91) 99722 68124
However, once we process or ship your order, we cannot cancel it. Consequently, we encourage customers to act promptly if they wish to modify or cancel their purchase.
Refunds
We process refunds only for orders cancelled within the permitted time frame. Moreover, we return the amount to the original payment method used at purchase. Please note that refunds may take 7–10 business days to appear in your account, depending on your bank or payment provider.
Non-Refundable Items
- Customized or personalized jewellery pieces
- Items purchased during special promotions, discounts, or clearance sales
- Products that have been worn, damaged, or altered after delivery
Therefore, please review your order carefully before confirming your purchase to avoid inconvenience.
Returns & Exchange
If you receive a defective or damaged item, notify us within 48 hours of delivery and provide images or videos as proof. Based on stock availability and inspection of the returned product, we may offer an exchange.
Additionally, customers are responsible for return shipping costs unless the product was faulty at delivery. We strive to ensure your replacement or exchange is handled efficiently, maintaining the high-quality experience you expect from SS Jewels.
Contact Us
For cancellations, refunds, or return requests, please reach out:
📧 Email: support@ssjewelsblr.com
📞 Phone: (+91) 99722 68124
At SS Jewels, your satisfaction is our priority, and we are committed to making every purchase worry-free.
